Privacy Policy

1. Introduction

GreekWard ("we," "us," or "our") operates the platform available at greekward.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By accessing or using the Service, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

2.1 Information You Provide

• Account Information: Name, email address, phone number, and other contact details provided when your account is created or updated
• Profile Information: Organization-related data such as chapter affiliation, position, pledge class, initiation date, and other membership details
• Communications: Any messages, inquiries, or feedback you send to us
• Documents & Content: Files, documents, rosters, and other content you upload to the Service

2.2 Information Collected Automatically

• Log Data: IP address, browser type, operating system, referring URLs, pages visited, and timestamps
• Cookies & Local Storage: We use cookies and browser local storage to maintain your session, remember preferences (such as theme settings), and improve the user experience
• Device Information: Device type, screen resolution, and other technical information about the device you use to access the Service

2.3 Payment Information

Payment processing is handled by third-party providers (such as Stripe). We do not store your full credit card number, CVV, or other sensitive payment details on our servers. We may receive and store transaction identifiers, payment status, and partial card information (e.g., last four digits) for record-keeping purposes.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain the Service
• To manage your account and membership information
• To process invoices and payments
• To send administrative communications, including account notifications, invoices, and service updates
• To respond to your inquiries and provide support
• To monitor and analyze usage patterns and trends to improve the Service
• To detect, prevent, and address technical issues, fraud, or security breaches
• To comply with legal obligations

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

• With Chapter Administrators: Authorized chapter managers and administrators within your organization may access your membership information, profile details, and related data as necessary to manage chapter operations
• Service Providers: We may share information with third-party service providers who assist us in operating the Service (e.g., payment processors, email delivery services, hosting providers). These providers are contractually obligated to protect your information and use it only for the purposes we specify
• Legal Requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or if we believe disclosure is necessary to protect the rights, property, or safety of GreekWard, our users, or the public
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We may also retain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will delete or anonymize it in accordance with our data retention practices.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit (HTTPS/TLS), secure password hashing, access controls, and regular security reviews. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Maintain your authentication session
• Remember your preferences (such as theme selection)
• Analyze usage patterns to improve the Service

You can control cookies through your browser settings. Disabling cookies may affect the functionality of the Service, including the ability to log in.

8. Third-Party Services

The Service may contain links to or integrate with third-party services (such as payment processors or RSS feeds). This Privacy Policy does not apply to third-party services. We encourage you to review the privacy policies of any third-party services you interact with through the Service.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to certain legal exceptions
• Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to certain processing of your personal information

To exercise any of these rights, please contact us at support@greekward.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

10. Children's Privacy

The Service is not intended for individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly. If you believe a child has provided us with personal information, please contact us at support@greekward.com.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

GreekWard
Email: support@greekward.com
Website: greekward.com